1. Purchase online: 
You will be able to select your seats, charge your tickets on Visa, Mastercard, American Express or Discover, receive on-line confirmation and pick up your tickets at will call at the time of the show. This takes out any of the mystery of where you will be seated for the show and keeps you out of the long lines at the theatre. You pick the date and seat and we will have the tickets ready at the door. You will receive an e-mail confirmation with order number immediately after placing your order.
PLEASE MAKE SURE YOU UNDERSTAND WHICH SEATS YOU ARE PURCHASING BEFORE YOU CONTINUE TO CHECKOUT. THESE CANNOT BE CHANGED.
There is a transaction fee of $1.00 per ticket to charge your tickets online.
Please note that the on-line box office will close 2 hours before all of the performances. If you have not had the chance to purchase tickets for a show, see option 4.
If you know you can't make a performance, please try to call and let us know and we will try to resell your tickets.
2. Make your reservation through our secure website form:
Use this method when:
…you would rather pay by cash or check at the box office at the time of the show
…you don’t want to leave the information on an answering system
…you want the convenience of online reservations
Click on the Reservations link, fill in the form and click on the submit button to submit the form.
There is a transaction fee of $1.00 per ticket if we charge your credit card. We'll pick your seats our for you, then all you have to do is pick up your prepaid seats at the will call table.
If you don't want to charge the tickets to your credit card, we still require a credit card number and expiration date in order to hold the reservation. The transmittal of your information is safe and processed on a secure server. We will not process the credit card charge unless you are a no-show at the performance. You should receive a confirmation reply via email or telephone to the form submission within 24 – 48 hours.
If you didn't pay via credit card, your tickets will be at the Box Office for you to complete the purchase. The Box Office opens approximately 30 minutes before curtain. NOTE: If you have not prepaid tickets, reservations will be released ten minutes before curtain to other patrons.
3. Call Box Office at 972.745.7719 and leave a message:
Use this method when…
…you don’t have access to our website
…you do not want to charge your tickets to a credit card, would rather pay by cash or check at the box office at the time of the show
…you just want to hear our voices!
Call the Box Office and leave us the following information:
1) Your name and a telephone number where we can call you back to confirm the reservation;
2) the performance date of the show;
3) the price level (premium/upstage) and the number of tickets desired for adults and for seniors/students/children;
4) a credit card number with expiration date to hold the reservation. If you plan to charge the tickets, please let us know and we will process the order at that time which will save time at the performance – you will just pick up the tickets at Prepaid Will Call. There is a transaction fee of $1.00 per ticket to charge your tickets. If you plan to pay by cash or check, please let us know and we will not process the credit card or issue tickets until the time of the show; but remember that the theatre requires that all seats that are not pre-paid must be reserved with a credit card.
5) We will call you within 24 - 48 hours to confirm your reservation.
Please know that once the reservation has been confirmed, there can be no refunds or exchanges. If you instruct us to not process, your card will not be charged unless you are a no-show at the time of the performance.
Your tickets will be at the Box Office for you to complete the purchase. The Box Office opens approximately 30 minutes before curtain. NOTE: If you have not prepaid tickets, reservations will be released ten minutes before curtain to other patrons.
4. Purchase at the Box Office at the time of the show (based on availability)
Seating is limited so reservations are highly recommended. But if you haven’t had a chance to book early, still come by at the time of the performances. We usually have a few tickets to sell and there are usually a few patrons that have tickets that they cannot use and are willing to sell at the door. We will take cash, check or credit card. There is a $1.00 per ticket transaction fee for all credit card purchases.
The Box Office opens approximately 30 minutes before curtain.
Seating
All seats in the theatre are reserved. Doors open 20 minutes before performance time.
Senior/Student Discount
We offer a discount of $2.00 for each senior or student ticket. A senior is anyone over the age of 55. A student includes students of any age or pre-school children.
Child Policy
We encourage parents to introduce their children to live theatre when they think the child is ready for the experience. We expect that parents will take into account the subject and nature of the show in question; the age, maturity, and interest level of the child; and would be considerate of the other patrons seated near them. Theatre Coppell requires that all children have a ticket for admittance to the theatre even though they may be sitting on a lap. While children under a year old may attend, it is generally not conducive to an enjoyable theatre going experience for infants to attend our shows.
Cancellations
Once a reservation has been confirmed or tickets processed via on-line purchase there are no refunds or exchanges. If you know that you will not be able to attend a performance, you can call the box office and leave us a message. If we are able to sell your tickets for you, we will; however, we cannot refund any per ticket transaction fees that may have been charged. If the tickets were prepaid, we will issue a refund after the show run if we were able to sell the tickets. If the tickets were only held by reservation, we will not charge your card if, and only if, we were able to sell your tickets. Please know that your card will be charged for the price of the tickets along with the handling fee of $1.00 per ticket.
Late Seating
Prepaid Will Call
The ‘Prepaid Will Call’ table will be set up in the lobby near the theatre entrance. If you have prepaid tickets, please go to the table and give the volunteer your name and you will be given your tickets.
